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Company Name

eGain
Contact Information 345 East Middlefield Road

Mountain View, CA   94043
United States,
1-888-603-4246
1-650-230-7600
publications@egain.com
Website http://www.egain.com
Business Description eGain is a provider of customer service and contact center software for in-house or on-demand deployment.
Product Description eGain Service, the company’s software suite includes integrated, best-in class applications for Web self-service, email management, knowledge management, chat and Web collaboration, automation of fax and paper based service interactions, case management, and service fulfillment.
Products
eGain Mail
eGain Service
eGain Service 7
Email management software
eService Software
LiveWeb
Service Management Case Records
Service Management Consoles
Web self-service
White Paper
Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support
With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service alone.
Managing Customer Emails: 10 Telltale Signs You Have Outgrown Microsoft Outlook
It’s hard not to offer an email customer service option if you have a website. It’s like a brick-and-mortar business not providing a phone number for customer service! If you feature an email address on your website, customers will find and use it.
Mission-Critical Email Customer Service: 10 Best Practices for Success
When soda cans and chocolate wrappers start carrying email contact information, you know that email-based customer service is here to stay. This widespread adoption would seem to suggest that companies have discovered that emails are an effective and efficient way of communicating with customers.
Webcast
Multichannel Customer Service in Retail Sectors - Trends, Innovations & Best Practices
Learn the latest trends, innovations and best practices in multichannel customer service and how can you do more with less in customer service.
Multidimensional Knowledge Management
The Rule-Changing Approach to Improving Customer Experience and Contact Center Performance.
Company Type PUBLIC


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